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Customer Care Associate

2 months ago

Fargo, North Dakota, United States Prinsco Full time

Company Overview: Prinsco Inc.

Position: Customer Service Representative

Location: Fargo, ND

Opportunity: Prinsco is seeking a dedicated Customer Service Representative to join our team in Fargo, ND. We are pleased to offer a $500 sign-on bonus as part of our competitive compensation and benefits package, which includes dental and vision coverage, fully paid life insurance, short-term disability, HSA or FSA options, and two medical plan choices. Additionally, we provide a 401k plan with a 5% match, fully vested from the start of participation.

Key Responsibilities:

  • Deliver outstanding customer service through precise order fulfillment and support for dispatch operations.
  • Build effective relationships with the sales team to gain insights into customer requirements, specific product terminology, and pricing structures.
  • Address customer inquiries and concerns, ensuring timely resolutions and follow-up as necessary.

Qualifications:

  • A high school diploma or GED is required, along with at least six months of experience in customer service or dispatch roles.
  • Strong organizational skills and attention to detail, with the ability to resolve practical issues in less standardized situations.
  • Excellent communication skills, both verbal and written, with the ability to influence effectively.
  • Proficiency in MS Office applications; familiarity with IQMS is preferred.
  • Ability to maintain confidentiality and exercise discretion when interacting with customers, colleagues, management, and corporate HR.

Note: This job description outlines the essential functions of the role; it does not limit the tasks that may be assigned.