Mental Health Shift Manager

6 days ago


Syracuse, New York, United States Contact Community Services, Inc Full time
Job Description:
We are seeking a highly motivated Mental Health Shift Manager to join our team at Contact Community Services, Inc. As a Mental Health Shift Manager, you will be responsible for managing call volume and queue length, responding to overflow calls, and documenting and reviewing calls in web-based helpline software. This role requires strong clinical skills, particularly in crisis de-escalation and suicide safety assessment and planning.

Key Skills and Qualifications:
  • B.A. in Mental Health/Human Services field or related field of study.
  • Crisis counseling/mental health experience and ability to manage crises effectively.
  • Strong empathy, active listening, and communication skills.
  • Ability to work autonomously and adapt quickly to varied protocols.

Salary and Benefits:
  • A competitive salary range of $25.50 - $26.00 per hour.
  • A hybrid work schedule can be discussed after training is complete.
  • The opportunity to make a meaningful difference in the lives of those in need.

About Us:
Contact Community Services, Inc. is an equal opportunity employer committed to providing a safe and supportive work environment.

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