Customer Experience Advocate
3 weeks ago
Gerald Auto Group is seeking an experienced Vehicle Maintenance Coordinator to join our team. As a key member of our staff, you will be responsible for coordinating vehicle maintenance activities, ensuring that customers receive high-quality service that meets their expectations.
About the Role:
This is an exciting opportunity to join our team of experienced professionals who share your passion for delivering exceptional customer experiences. You will work closely with our technicians to ensure that customers receive personalized service recommendations that meet their unique needs.
Key Responsibilities:
- Coordinate vehicle maintenance activities, including scheduling appointments and communicating with customers
- Provide accurate estimates and timelines for services
- Consult on vehicle maintenance history and recommend additional services or repairs as needed
- Maintain detailed records of customer interactions and services provided
- Work collaboratively with technicians to ensure efficient and accurate repairs
- Ensure customer satisfaction and address any issues that may arise
What We Offer:
- Competitive salary range: $60,000 - $80,000 per year
- Benefits package, including health insurance and retirement plan
- Opportunities for growth and development within our organization
Requirements:
- 3+ years of experience as an automotive service advisor
- Strong communication and interpersonal skills
- Proven track record of providing exceptional customer service
- Proficient in DealerTrack & Xtime
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Valid driver's license and a clean driving record
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