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Customer Service Representative

2 months ago

Anchorage, Alaska, United States Triwest Healthcare Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at TriWest Healthcare Alliance. As a key member of our contact center, you will play a critical role in providing exceptional customer service to our nation's heroes.

Key Responsibilities
  • Manage multiple task lists in accordance with directed timelines, meeting call volume, chat volume, schedule adherence, quality, and other production standards.
  • Initiate and receive phone calls, chat messages, and emails from VA medical center staff and providers to answer claims, eligibility, benefit, and program questions.
  • Consistently display professional and courteous service skills to internal and external customers.
  • Accurately resolve VA and provider inquiries with a focus on first call resolution.
  • Protect the privacy of health information of patients when using or disclosing Protected Health Information (PHI).
Requirements
  • High School diploma or GED.
  • One year experience in a customer service role with performance metrics.
  • Experience using Microsoft Office products and the Internet.
Preferred Qualifications
  • Healthcare industry experience to include knowledge of health services.
  • Contact center experience to include call center chat messaging.
  • Military experience focusing on service delivery.
Working Conditions
  • Ability to cover any work shift.
  • Ability to work overtime, if needed.
  • Works within a standard office environment, with no travel.
Benefits
  • Medical, Dental, and Vision Coverage.
  • Generous paid time off.
  • 401(k) Retirement Savings Plan (with matching).
  • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance.
  • Tuition reimbursement.
  • Paid volunteer time.

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourage candidates from all backgrounds to apply.