Senior Process Improvement Specialist

6 days ago


Sioux City, Iowa, United States Palmer Candy Company Full time

We are seeking a Senior Process Improvement Specialist to join our team at Palmer Candy Company.

Estimated Salary: $80,000 - $110,000 per year

About the Role:

The primary focus of this position is on process improvement between and within all Palmer Candy Departments. This includes administration and troubleshooting of our core information and communication systems, managing project details and timelines for key initiatives and documenting processes.

This role designs, develops, implements, and maintains business solutions. We are looking for a detail-oriented professional who can effectively prioritize and execute tasks in a high-pressure environment.

Key Responsibilities:

  • Process Analysis and Improvement: Assist with administering and troubleshooting various internal software systems, including but not limited to: S2K, Clarisoft, Colos, Labelview, RedZone, Hexagon and SAP.
  • Business Solution Development: Proactively evaluate and recommend opportunities for process improvements through application of information technology solutions, streamlining processes, implementation of new software systems or operational changes.
  • Project Management: Establish and manage a prioritized portfolio of IT projects with clearly defined business cases. Oversee project delivery on behalf of the company, ensuring they are accomplished within expectations.
  • User Testing and Training: Work within the business to define, document and prioritize business requirements. Establish user test criteria and perform and coordinate user testing to ensure solutions meet expectations. Lead the development and delivery of user training.
  • Technical Support: Act as a team/project lead, if needed, on designated projects or assignments. Understand business needs, develop new reports, and performs custom/ad-hoc reporting working independently. Presents findings to various audiences.

Required Skills and Qualifications:

  • Strong Analytical Skills: Strong analytical skills with experience in process analysis techniques and tools.
  • Communication Skills: Executive level communication skills – both written and verbal.
  • Self-Motivation: Ability to take initiative and work independently with minimal supervision.
  • Data Management: Competency in developing and delivering presentations, using MS-Office tools.
  • Industry Knowledge: Knowledge of applicable data privacy practices and laws.

Education and Experience:

  • Degree and Experience: BS/BA degree and five years in a related field (computer science/project management) preferred.
  • Leadership Experience: Experience involving direct interaction with business leadership.
  • Change Management: Experience with leading or participating in business change initiatives.


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