Field Service Technician

4 weeks ago

New York, New York, United States ITW Full time

Transform Your Career with ITW

At ITW, we're committed to creating a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world.

This role is an opportunity to have a significant positive impact on people's lives. You'll be responsible for calibrating, maintaining, installing, troubleshooting, and repairing complex computer-controlled servo-hydraulic and electro-mechanical test systems at a customer site.

As a Field Service Technician, you'll learn and apply MTS technology and business practices to provide quality, on-site customer support. You'll work with a variety of equipment, including controllers, hydraulics, data acquisition systems, transducers, grips, and fixtures.

We're looking for someone with a strong background in aviation mechanics, hydraulics, electronics, and troubleshooting to board level. Experience with calibration of equipment is a must. US Citizenship is required, as you'll be working in ITAR/CUI Regulated environments.

This is a remote position with 70% travel, some overnight. You'll be responsible for managing customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.

Key Responsibilities:

  • Diagnoses equipment problems to the major sub-sections of the system
  • Restores equipment operations
  • Performs calibrations relevant to assigned customer base independently
  • Coordinates and conducts installation and maintenance activities
  • Implements the operational requirements of the MTS Corporate and Field Service Quality System

Requirements:

  • BS degree in Engineering or technical discipline with a minimum of 2 years relevant experience
  • AA(Vo-tech) degree in a technical field or equivalent military training with a minimum of 4 years relevant experience
  • Knowledge of PID Controllers
  • Troubleshoot to board level
  • Hydraulics/Pneumatics
  • Read and Interpret Blueprints and Schematics
  • Willingness to travel
  • Must possess a valid driver's license and able to obtain automobile/liability coverage
  • Excellent Communication skills - verbal and written
  • Basic MS-Office computer and software skills
  • Ability to work with high degree of personal discipline
  • Problem solving and analytical business skill
  • Demonstrated customer service skills and experience

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

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