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Nurse Specialist for Clinical Inbox Management
2 months ago
About Martin's Point Health Care
Martin's Point Health Care is a forward-thinking, not-for-profit health care organization dedicated to providing exceptional care and coverage to the communities we serve. Our team embodies the spirit of 'people caring for people,' committed to transforming the health care landscape while fostering a healthier community. Our workplace culture is built on trust and respect, emphasizing our core values of self-care, continuous learning, collaboration, and enjoyment in our work. Discover why we have been recognized as a 'Great Place to Work' since 2015.
Position Overview
The Clinical Inbox Nurse Specialist is a versatile role that offers the flexibility of remote work while primarily focusing on managing provider inbox communications within Martin's Point Healthcare's Primary Care Practice. This position allows for some remote work opportunities, with periodic on-site presence required. The Clinical Inbox Nurse Specialist will collaborate with the departments of Family Medicine, Internal Medicine, Pediatric Medicine, and Sports Medicine across various locations.
Key Responsibilities:
- Oversee and accurately update patient charts by reviewing consult notes and identifying significant changes that require provider attention.
- Assess and prioritize urgent patient issues, escalating them to the appropriate clinical staff or providers for prompt resolution.
- Facilitate communication between patients and Primary Care Providers, including forwarding messages, clarifying patient inquiries, and relaying provider instructions.
- Process medication refill requests by verifying patient details, confirming prescription information with providers, and coordinating with pharmacies as necessary, adhering to established protocols.
- Monitor and communicate the status of ordered diagnostic tests, specialist referrals, and other follow-up care as required.
- Ensure timely responses to patient inquiries, test results, medication refills, and other health-related concerns through the patient portal.
- Coordinate appointment scheduling based on provider availability and patient requirements.
- Provide guidance and information to patients regarding their health concerns, treatment plans, and self-care strategies through both written and verbal communication.
- Maintain detailed and accurate records of all communications and actions taken in response to patient messages, ensuring compliance with best practices and regulatory standards.
Qualifications:
- Associate's degree in nursing; Bachelor's degree in nursing is preferred.
- A minimum of 3 years of relevant nursing experience is required.
- Experience in Primary Care is preferred.
Licenses and Certifications:
- Current, unrestricted Registered Nurse licensure in Maine (Compact License required).
- Basic Life Support (BLS) Certification.
Skills and Competencies:
- Demonstrates alignment with the mission and vision of Martin's Point.
- Able to research and identify innovative and effective solutions to patient, resource, or coordination challenges.
- Maintains comprehensive and accurate documentation.
- Proficient in computer systems, electronic medical records, typing skills, and phone system usage.
- Exhibits effective communication skills with both providers and patients.
- Proactively seeks the most current policies and procedures and stays informed on Clear Triage protocols.
- Flexible in adjusting hours to meet clinic and staff demands.
- Adheres to standard protocols.
- Maintains patient confidentiality.
We are an equal opportunity/affirmative action employer.
