Night Auditor

4 days ago


Cambridge, Massachusetts, United States Kimpton Hotel Full time
Be Yourself. Lead Yourself. Make it Count.

We're a boutique hotel that believes in creating a culture that reflects the diversity of our guests. We're looking for a Night Auditor who is passionate about delivering exceptional service and making a difference in the lives of our guests.

What You'll Do:

  • Provide outstanding service to our guests, ensuring their stay is memorable and enjoyable.
  • Act as an advocate for the hotel, creating ridiculously personal experiences for our guests.
  • Develop relationships with guests that will compel them to return.
  • Review arrivals, noting special requests and blocking rooms as needed.
  • Check in and out hotel guests in a confident, professional, and friendly manner.
  • Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.
  • Complete all items on the appropriate checklist by the end of the shift.
  • Conduct pre-assignment of hotel rooms, including VIPS, repeat guests, all packages, and any special requests.
  • Follow established key control policy.
  • Ensure proper credit policies are followed.
  • Submit all lost & found articles accompanied by a completed lost & found report.
  • Familiar with all fire and emergency procedures.
  • Open, secure, and balance out daily shift bank, which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • Verify credit limit report.
  • Monitor room availability throughout the shift.
  • Review daily the selling status of the hotel using yield management system.
  • Attend department meeting once a month.
  • Able to communicate via telephone and/or radio with other departments.

What You Bring:

  • Previous experience in a Front Desk or customer-facing role is helpful.
  • High school diploma or general education degree (GED) required.
  • Knowledgeable of the immediate area, services, attractions, and events.
  • Flexible schedule, able to work overnights, weekends, and holidays.
  • Work well under pressure, taking care of many arrivals and departures within a short period of time.
  • Familiar with hotel systems and operations, and the ability to enter information accurately is helpful.

We're committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders.

For our complete EEO policy, click here.


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