Commercial Lines Account Manager
4 weeks ago
The Commercial Lines Account Manager is responsible for managing a portfolio of commercial insurance accounts, providing exceptional service to clients, and acting as a liaison between clients and insurance carriers.
Key Responsibilities- Account Management
- Develop and maintain strong relationships with clients, understanding their business needs and insurance requirements.
- Manage a portfolio of commercial accounts, ensuring client satisfaction and retention.
- Address day-to-day client concerns, provide guidance on insurance policies, and resolve any issues in a timely manner.
- Assist clients with policy renewals, endorsements, and audits, ensuring coverage meets their business needs.
- Review and process policy changes, certificates of insurance, and other necessary documents.
- Prepare accurate quotes and proposals, coordinating with underwriters to negotiate competitive pricing and coverage terms.
- Explain complex insurance terms and conditions to clients in clear, understandable language.
- Educate clients on risk management strategies and offer coverage recommendations to safeguard their business assets.
- Stay up-to-date on industry trends and regulatory changes that may affect clients' coverage needs.
- Work closely with producers, underwriters, and other team members to coordinate services and ensure a seamless client experience.
- Communicate with insurance carriers to facilitate the quoting process, claims handling, and other account-related activities.
- Support sales teams with prospecting, new business development, and cross-selling opportunities.
- Maintain accurate records of client interactions, policy details, and account changes in the agency management system.
- Ensure all activities comply with industry standards and regulatory requirements.
- Proven experience in commercial lines insurance account management or a related role.
- Strong knowledge of commercial insurance products, coverage options, and industry regulations.
- Excellent communication, interpersonal, and customer service skills.
- Ability to manage multiple clients and priorities in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Proficiency in using agency management systems and other relevant software.
- Insurance-related certifications (CIC, CPCU, or similar).
- Experience working with multiple carriers and underwriters.
- Bachelor's degree in business, insurance, or a related field.
- Competitive salary
- Health, dental, and vision insurance
- Retirement plan with company match
- Paid time off and holidays
- Professional development opportunities
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