Field Operations Manager

1 month ago


Gardena, California, United States Optum Full time
Opportunities with Episource

Part of the Optum family of businesses, Episource is a premier provider of risk adjustment services, software, and solutions that's fueling innovation in the healthcare industry.

Start a rewarding career where your work will empower health plans and medical groups with comprehensive end-to-end solutions designed to navigate healthcare efficiently.

Our culture is rooted in innovation, encouraging our team to stay curious and engaged.

By joining us, you become part of a global, remote/hybrid-friendly team dedicated to bridging healthcare gaps with a strong sense of social responsibility.

Key Responsibilities:
  • Manage all field retrieval operations, including workforce, field logistics, productivity, and provider engagement support management.
  • Lead day-to-day operations of all field record retrieval and associated functions.
  • Develop and track key KPIs across field operations to track strategic goals, milestones, and accomplishments.
  • Manage workforce planning and forecast staffing levels to meet service and productivity goals.
  • Manage vendor relationships to facilitate collaboration and proactively identify opportunities and solutions with mutually agreeable impact and benefits.
  • Analyze operational data to identify bottlenecks and implement process improvements.
  • Work with cross-functional stakeholders to implement solutions to drive improvements in operational quality and efficiency.
  • Author, manage, and deliver executive-level reporting, including weekly, monthly, quarterly status reports.
  • Conduct performance evaluations that are timely and constructive.
  • Manage workflow and training new hires.
Requirements:
  • 4+ years of relevant work experience in healthcare IT, management consulting, business operations, or a related field.
  • 2+ years of experience rolling out process implementation.
  • Experience working in a remote position.
  • Experience delivering metrics and performance to senior leadership.
  • Leadership experience with responsibilities for forecasting, scheduling, and KPI development for direct reports.
  • Proven solid understanding of operations, effective operations management, and improvement methodologies.
  • Proficient in MS Office with solid Excel skills (pivot tables, v-lookups).
  • Proven ability to be a strategic thinker with the ability to structure, analyze, and present complex ideas and data, as well as resolve complex problems in a simplified format.
  • Proven ability to influence senior stakeholders (across different geographies) and communicate well at all levels.
  • Proven ability to make decisions under a high-pressure environment and react well to challenges.
  • Ability to travel up to 15%-20%.
Preferred Qualifications:
  • Managerial or supervisory experience in the medical record retrieval industry.
  • Formal leadership experience with direct reports.
  • Salesforce CRM.
  • Experience leading a remote team.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



  • Gardena, California, United States Denco Family Inc Full time

    Job Title: Restaurant Operations ManagerWe are seeking a highly skilled Restaurant Operations Manager to join our team at Denco Family Inc. in Gardena, CA. As a Restaurant Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that all aspects of the business are running smoothly and efficiently.Key...


  • Gardena, California, United States Express Employment Professionals Full time

    Job DescriptionWe are seeking a skilled Financial Operations Manager to oversee the effective management and profitable operation of our assigned branch office.Responsibilities:Coordinate the approval process for all loans and lines of credit to ensure timely and accurate decision-making.Oversee the flow of cash and financial investments to optimize returns...


  • Gardena, California, United States Aluminum Product Manufacturer, Fabricator and Finisher Full time

    Job OverviewAluminum Product Manufacturer, Fabricator and Finisher is seeking a skilled Metal Processing Operations Manager to oversee production operations at our facility. This is a hands-on role that requires strong leadership and problem-solving skills.Key Responsibilities:Oversee the training and development of production staffMonitor and improve...


  • Gardena, California, United States Marukai Corp. Full time

    The Department Operations Manager is responsible for supporting the Department Leader in all aspects of the department's operations, including maximizing sales and profits, optimizing staffing, working with headquarters, merchandise management, cleanliness of the work area and shop floor, and inventory efficiency.Key Responsibilities:Support the Department...


  • Gardena, California, United States Zero Labs Automotive Full time

    Job OverviewZero Labs Automotive is seeking a highly organized and detail-oriented Office Manager to oversee the day-to-day operations of our office. As an integral part of our team, you will be responsible for managing administrative tasks, coordinating office activities, and providing support to various departments.This role is based in Gardena, CA and is...


  • Gardena, California, United States Zero Labs Automotive Full time

    At Zero Labs Automotive, we are seeking a highly organized and detail-oriented Office Manager to oversee the day-to-day operations of our office. As an integral part of our team, you will be responsible for managing administrative tasks, coordinating office activities, and providing support to various departments. The ideal candidate is a self-starter with...


  • Gardena, California, United States City of Gardena, CA Full time

    Job Title: Transportation Operations SupervisorUnder general supervision, the Transportation Operations Supervisor ensures the efficiency of daily transit operations through effective performance of supervisory, operational, and administrative duties. The incumbent supervises, coordinates, and monitors the work of Bus Operators in accordance with federal,...


  • Gardena, California, United States CEVA Logistics Full time

    Job SummaryCEVA Logistics is seeking a skilled Logistics Operations Manager to oversee transportation and customs processes, providing customer service for shipment, receipt, and documentation of imported/exported products in accordance with federal and foreign regulations.Key ResponsibilitiesDevelop and provide excellent customer service to internal and...


  • Gardena, California, United States Aerotek Full time

    Job Title: Warehouse SupervisorJob OverviewThe Warehouse Supervisor is a key role in ensuring the smooth operation of our warehouse facilities. This position is responsible for overseeing the receiving, storing, and dispatching of goods and products, ensuring timely and damage-free delivery to customers. The Warehouse Supervisor will work closely with the...


  • Gardena, California, United States Operio Group Full time

    Job OverviewWe are seeking a highly skilled and experienced Field Technician to join our Customer Support team. As a key member of our team, you will be responsible for providing technical support to customers who require onsite, phone, or email assistance.The ideal candidate will have a strong background in electrical engineering and at least 5 years of...


  • Gardena, California, United States Sit n Sleep Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Distribution Center Team Lead to join our team at Sit 'n Sleep Inc. The successful candidate will be responsible for leading a team of warehouse staff, ensuring accurate and efficient inventory management, and maintaining a safe and organized work environment.Key Responsibilities:Lead a team of...


  • Gardena, California, United States Staff Management SMX Full time

    Job Summary: We are seeking a skilled Recruiter to join our team at Staff Management SMX. As a Recruiter, you will be responsible for all recruiting activities within a facility, including placing advertisements and organizing job fairs and other recruiting events in the local community.Key Responsibilities:Collaborate with hiring managers to identify...

  • Office Manager

    4 weeks ago


    Gardena, California, United States Pasona N A, Inc. Full time

    Company: Pasona N A, Inc.Position: Office Manager - Japanese BilingualEmployment: Full-Time, Direct HirePay Range: $70K-$85KBenefits: Health/Dental/Vision Insurance, 401KWork Location: Gardena, CAWork Hours: Mon-FriResponsibilities:Office Management:Manage day-to-day administrative tasks for the General Affairs department, ensuring seamless operations and...


  • Gardena, California, United States Total Safety U.S., Inc. Full time

    Job SummaryTotal Safety U.S., Inc. is seeking a highly organized and detail-oriented Warehouse Operations Specialist to join their safety-conscious team. As a key member of the warehouse team, you will be responsible for processing customer orders, receiving and stocking inventory, and ensuring timely and accurate order fulfillment.Key...


  • Gardena, California, United States ImageFIRST Healthcare Laundry Specialists Full time

    Regional Sales Manager Position at ImageFIRST Healthcare Laundry SpecialistsImageFIRST Healthcare Laundry Specialists is seeking a highly skilled Regional Sales Manager to join our team. As a key member of our sales team, you will be responsible for overseeing sales operations and performance within a specific geographic area.Key Responsibilities:Sales...


  • Gardena, California, United States CEVA Logistics Full time

    Job SummaryWe are seeking an experienced Operations Supervisor II to oversee transportation and customs processes, providing exceptional customer service and ensuring compliance with federal and foreign regulations.Key ResponsibilitiesDevelop and maintain strong relationships with internal and external customers to provide excellent service and...


  • Gardena, California, United States Link Consulting Full time

    Join a dynamic team at Link Consulting Services, a leading provider of technical consulting services to Fortune 500 companies and industry leaders. We're seeking a skilled Support Operations Specialist to join our team in California.Job Summary:We're looking for a highly motivated individual to assist our shop personnel with various support tasks. As a...


  • Gardena, California, United States Precision Castparts Corp Full time

    Job SummaryThe Senior Quality Manager is responsible for overseeing and managing all aspects of quality assurance and quality control within our organization. This includes establishing necessary quality programs to accomplish these needs. The Senior Quality Manager will direct Quality Engineering and Administration, Quality Control Metrology and...


  • Gardena, California, United States Applied Accountancy Full time

    We are seeking an Accounting Associate to become an integral part of our team at Applied Accountancy. As a key member of our team, you will be responsible for preparing and analyzing financial records for our innovative and expanding international accounting firm. You will work closely with our tax department to provide leadership and expertise in finance...


  • Gardena, California, United States South Bay Auto Auction Full time

    Job Title: Financial Operations SpecialistAt South Bay Auto Auction, we are seeking a highly skilled Financial Operations Specialist to join our team. The ideal candidate will have experience in accounting procedures, QuickBooks, and MS Office.Key Responsibilities:Manage accounts payable and receivableProcess payroll and benefitsMaintain accurate financial...