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Project Coordination Specialist

2 months ago

Trenton, New Jersey, United States Amplity Health Full time

Amplity Health is a leading partner for global healthcare organizations, dedicated to pushing the limits of medical and commercial strategies to expedite the approval and launch of innovative therapies that enhance patient outcomes.

Position Overview:

The Project Management Associate (PMA) plays a crucial role in assisting the Project Management team to fulfill contractual obligations and uphold Amplity standards for designated client programs. This individual effectively navigates competing priorities and diverse client requirements through strategic prioritization and timely escalation of issues when necessary. The PMA excels in gathering information, developing and maintaining essential project documentation, and supporting Project Managers in executing various initiatives and tasks. Additionally, the PMA is responsible for key project management data entry functions within Workday. A proficient PMA can adeptly manage multiple responsibilities while thriving in a dynamic, matrixed environment, ensuring that both client expectations and Amplity standards are consistently met. The PMA serves as a vital support member of the Project Management Team, contributing significantly to the overall efficiency of the group.

Key Responsibilities:

  • Act as a liaison among Project Managers, vendors, and internal departments to facilitate the delivery of contractual and Amplity standards.
  • Coordinate various project activities, including but not limited to: managing data requirements assigned to the PM function in Workday, enhancing tools, templates, and processes for projects overseen by the PM team, and assisting Project Managers in the effective exchange of information across workstreams.
  • Document processes and manage communication channels such as Box, Teams, and SharePoint.
  • Distribute communications to internal teams, field personnel, and clients.
  • Support Project Managers in troubleshooting and escalating issues that impact contract delivery.
  • Assist with additional project-related tasks as required by the head of the PM department.

Key Relationships:

  • Report to the Amplity VP within the Program and Project Management organizational structure.
  • Collaborate closely with Amplity Project Managers and other internal teams, including business line leadership, Incentive Compensation, Technology, Finance, Contracting, Compliance, and other functional teams.
  • Engage with clients and vendors directly to support client projects as needed.

Qualifications:

Required:

  • Bachelor's Degree from an accredited institution or equivalent professional experience.
  • Minimum of 2 years' experience in a customer service role, supporting external clients.
  • Demonstrated ability to deliver exceptional customer support and service.
  • Strong verbal, written, and interpersonal communication skills.
  • High attention to detail and accuracy.
  • Proven project management capabilities.
  • Effective decision-making skills.
  • Proficient in MS Office Suite.
  • Ability to manage multiple tasks concurrently and prioritize effectively.
  • Strong executive decision-making skills.

Preferred:

  • Experience in the pharmaceutical industry or Contract Sales Organization (CSO).
  • Familiarity with Workday, MS Teams, Zoom, and Webex.

Knowledge, Skills, and Abilities:

  • Excellent organizational and planning skills.
  • Ability to work successfully in a matrixed environment.
  • Capability to interact with individuals at all levels within and outside the organization.
  • Flexibility and adaptability.
  • Strong initiative, effort, and commitment to completing projects and assignments.
  • Drive for results and continuous improvement.
  • Problem-solving aptitude.
  • Strong business ethics and decision-making skills.
  • Self-motivated and disciplined.
  • Ability to work independently as well as collaboratively as part of a team.

Performance Competencies:

  • Self-Starter
  • Decision Quality
  • Navigating Ambiguity
  • Creativity
  • Planning & Organization
  • Results Orientation
  • Interpersonal Savvy
  • Customer Focus

About Amplity Health:

With a 40-year history of delivering innovative solutions for pharmaceutical and biotech companies, Amplity Health offers a broad range of capabilities, including clinical and medical outsourced teams, capability development, companion diagnostics, medical communications, expert engagement, and strategic consulting. Our unique Insights database provides clients with unparalleled visibility into patient-provider interactions and treatment rationales.

Our Culture:

Amplity Health is committed to fostering a culture that embodies our EPIIC values: Excellence, Passion, Innovation, Integrity, and Collaboration. We believe that true partnership begins with our internal team, which is why we prioritize recruiting and retaining individuals who exemplify these values. Our inclusive and respectful culture encourages every team member to contribute their unique perspectives and feel empowered to drive meaningful outcomes for our clients.

Diversity Commitment:

Amplity Health champions a culture of belonging and is dedicated to diversity, equity, and inclusion. We welcome individuals from diverse backgrounds and perspectives, fostering an environment where everyone can thrive and contribute to our mission.