Field Service Technician

3 weeks ago


Evansville, United States eXcell Full time
Job Title: Field Service Technician

eXcell is seeking a skilled Field Service Technician to join their team onsite in Evansville, AR. As a Field Service Technician, you will provide unparalleled technical support to our clients, traveling within a radius of 50 to 125+ miles daily to support locations in Ft. Smith, Van Buren, Fayetteville, S. Fayetteville, Tahlequah, and / or Muskogee.

Key Responsibilities:
  • Troubleshoot and Resolve IT Issues: Understand AC / DC and backup power concepts, troubleshoot and resolve IT / Data issues promptly, and manage triage, troubleshooting, and resolution to client scope on IT equipment.
  • Document Efforts and Issues: Document efforts, issues, and resolutions, close cases / tickets daily, and track and monitor issues, provide notes and feedback.
Requirements:
  • IT Support Experience: Minimum 1+ years of IT support experience, familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix) and IT equipment.
  • Technical Skills: Insight to POS, PC, Printers, Servers, Network switch equipment, experience desired in copper and fiber cabling and various terminating connectors, including CAT6 punchdown and terminations.
  • Customer Service Skills: Exceptional customer service skills, self-motivated, and capable of completing projects ahead of schedule.
Benefits:

eXcell offers a comprehensive benefit package, including Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity.



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