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Zone Operations Specialist

2 months ago

Houston, Texas, United States Whole Foods Market Full time

Job Summary

We are seeking a highly skilled and motivated Zone Specialist to join our team at Whole Foods Market. As a Zone Specialist, you will play a critical role in ensuring the smooth operation of our store, providing exceptional customer service, and supporting leadership in maintaining regional and 365 standards.

Key Responsibilities

  • Work closely with Team Leaders and Floor Leads to ensure seamless store operations
  • Assist with maintaining break schedules, supervision, support, training of Team Members, and managing day-to-day flow
  • Provide exemplary customer service and address customer needs in a timely and effective manner
  • Actively manage work flow on the front end, manage customer flow, and keep 365 Team Leader and Store Leadership informed of all events that affect the front end
  • Ensure all shelves and displays are properly stocked and front facing; rotate products and remove out-of-date products
  • Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers, and vendors
  • Stay informed on all company and store-level information from leadership
  • Maintain a level of knowledge/awareness of relevant competitors and industry trends
  • Complete all training and focus on increasing product knowledge; maintain awareness of new products and promotions
  • Support overall store cleanliness and maintenance and work in multiple areas throughout the store
  • Follow through on all customer questions and requests, including processing returns and credits when needed
  • Establish and maintain a positive work environment that supports high Team Member morale
  • Effectively delegate tasks based on the needs of the store
  • Follow all Customer Service Security policies and Global Cash Variance Policy (CVP)
  • Support Zone coaches in training of new and existing Team Members to build and sustain a high-performance crossed-trained team
  • Schedule and monitor Team Member break and lunch periods
  • Assist in ensuring department orders for equipment, supplies, and products are timely and accurate
  • Assist in maintaining back stock supply areas; analyze and control product transfers, waste, and spoilage
  • Assist in maintaining Customer Service retailing program and ensure ESL and pricing are accurate
  • Communicate with Team Members regarding all zone operations and company information
  • Know all functions of the register system and all Whole Foods Market 365 cash handling procedures and regulations
  • Become knowledgeable of and oversee all operations of the cash office; maintain security and accountability of all monies
  • Perform Cash Office duties when needed
  • Maintain a safe, clean, and well-organized working and shopping environment
  • Support global, regional, and 365 store programs
  • Assist with store inventory as needed
  • Perform all Team Member duties as needed, including cashiering
  • Follow and comply with all applicable regulatory rules and regulations, including Weights and Measures, ABC regulations, FDA, Department of Labor, health and sanitation, and adhere to safe work practices
  • Perform other duties as assigned by Team Leader/Store Leadership

Requirements

  • Prior cashier experience
  • Prior retail, restaurant, or hospitality experience is preferred
  • Basic computer skills
  • Proactive problem-solver with excellent follow-through and listening skills
  • Clear and effective communication style, both written and verbal
  • Thorough knowledge of products throughout the store or the ability to learn them quickly
  • Ability to follow instructions and procedures
  • Skilled in working in a fast-paced, evolving environment with a sense of urgency and strong ability to effectively prioritize, delegate, multi-task, and complete tasks in a thorough and timely manner
  • Ability to build and maintain positive relationships with individuals in positions throughout the business
  • Ability to train and inspire Team Members to excellence in all aspects of the zone
  • Working understanding of and compliance with all Customer Service Security Policies and WFM policies and procedures
  • Strong, demonstrated customer service skills and ability to handle a wide variety of customer service situations effectively
  • Strong organizational skills
  • Ability to properly use equipment, which may include but are not limited to: knives, box cutters, personal protective equipment, hand trucks, six-wheel carts, pallet jacks, forklift, and baler (must be 18 years of age or older for both)
  • Ability to work a flexible schedule to meet the needs of the department, including nights, weekends, and holidays as required
  • Ability to perform the physical requirements of the job with or without reasonable accommodation

Working Conditions

  • Constant interruptions
  • Some exposure to dust, fumes, and chemicals
  • May be exposed to extremes in temperature, humidity, or wetness
  • May walk and work on uneven surfaces
  • May need to use a ladder or stool to reach product or supplies
  • Exposure to continuous background and occasional loud noises
  • Any item over 40 pounds requires a team lift

Equal Employment Opportunity

Whole Foods Market is an equal employment opportunity employer. We provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.