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Senior IT Business Analyst
2 months ago
The Senior IT Business Analyst will serve as a liaison between IT and business service lines, providing application configuration support to enhance departmental operational efficiencies and workflow needs.
Key Responsibilities- Supports major enterprise applications and others as assigned.
- Leads design of business workflow in conjunction with business units, providing guidance to Application Analysts in designing improved efficiencies and solving complex workflow issues.
- Leads needs assessment, software design, implementation, support, and reporting.
- Leads unit and integrated testing of software to ensure design objectives are met.
- Identifies complex testing scenarios, develops test scripts, and validates testing results.
- Maintains high degree of understanding of departments' business processes.
- Owns specific functionality and processes, responsible for all configuration, testing, and communication regarding this functionality/process.
- Troubleshoots application issues, without assistance, to resolution.
- Troubleshoots system hardware, as needed.
- Partners with end users to understand workflow and business processes.
- Oversees system security for assigned applications.
- Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.
- Acts as team project lead in partnership with Project Management Office on all phases of a project, from scoping and design through implementation and transition to Operations.
- Mentors Application Analysts.
- Produces and maintains custom reports, maintaining knowledge and experience with industry standard report writers such as Crystal Reports.
- Reviews and approves end-user training materials and participates in training efforts.
- Guides other team members to ensure high documentation standards.
- Leads escalation of issues with appropriate resources.
- Develops policies and procedures in collaboration with business unit, other team members, and IT management team.
- Independently manages components of application upgrades, testing, troubleshooting, and support efforts.
- Supports/troubleshoots inbound/outbound interfaces as appropriate.
- Creates reports as needed and works problem tickets.
- Evaluates and maintains appropriate system documentation.
- Collaborates with other application and clinical analysts to ensure system integrations.
- Serves as primary customer contact for on and off hours application support (rotating schedule).
- Participates in change management activities to support successful system deployments and enhancements.
- Utilizes and maintains appropriate change control procedures and standards.
- Creates reports, dashboards, and other analytical tools to support customer base.
- Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
- High School Equivalent / GED Required and Bachelor's Degree Preferred.
- 3+ years Experience supporting applications Required and Epic Grand Central Certification strongly preferred.
- Prior Hospital patient flow processes (orders, patient transport, patient movement, etc) strongly preferred.
- Experience in a healthcare setting is highly desired Preferred and Experience working with business applications such as: Patient Scheduling systems, Hospital or Physician Revenue Cycle systems, Data Warehousing, SQL Server/SSIS, Enterprise Scanning and workflow management Applications, Bed Management Applications, Finance Applications Required.
- Excellent written and verbal communication skills are Required.
- Ability to work in a team environment. Required.
- Ability to function independently in a fast-paced environment. Required.
- Ability to work with all levels of the organization. Required.
- Knowledge of MS Office. Required.
- Project management experience/skills. Preferred.
- Business workflow redesign experience a desired. Preferred.
- Knowledge and experience with SQL based applications. Required.
- Knowledge of LAN, DNS, and networking. Required.
- Ability to work with servers and apply software upgrades. Required.
- Knowledge of disaster recovery and backup procedures. Required.
- Knowledge and experience with HL7 Interfaces. Required.
- Knowledge of ITIL standards desired. Preferred.
- Standing Occasionally.
- Walking Occasionally.
- Sitting Constantly.
- Lifting Rarely 20 lbs.
- Carrying Rarely 20 lbs.
- Pushing Rarely 20 lbs.
- Pulling Rarely 20 lbs.
- Climbing Rarely 20 lbs.
- Balancing Rarely.
- Stooping Rarely.
- Kneeling Rarely.
- Crouching Rarely.
- Crawling Rarely.
- Reaching Rarely.
- Handling Occasionally.
- Grasping Occasionally.
- Feeling Rarely.
- Talking Constantly.
- Hearing Constantly.
- Repetitive Motions Frequently.
- Eye/Hand/Foot Coordination Frequently.