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General Manager

2 months ago

Fairfield, California, United States Tharaldson Hospitality Full time
Job Summary

We are seeking a highly motivated and experienced General Manager to join our team at Tharaldson Hospitality. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Assign duties to staff and observe performance to ensure adherence to hotel policies and established operating procedures.
  • Provide training to all team members, including brand-specific training and safety training.
  • Select or assist in the selection of hotel staff and complete all new hire paperwork.
  • Review employee performance and conduct personnel actions, such as disciplinary actions and terminations.
  • Maintain accurate records, including cash flow sheets, direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards.
  • Conduct or assist in conducting staff meetings.
  • Adhere to all franchise and company procedures and regulations, as well as standard operating procedures.
  • Receive and resolve or assist in resolving guest complaints and employee issues.
  • Perform functions of the General Manager in their absence.
  • Cover shifts in all departments as scheduled by the General Manager.
  • Correspond with group and travel agents to answer special requests for rooms and rates.
  • Assist with sales and marketing efforts as directed.
  • Answer inquiries pertaining to hotel policies and services.
  • Assist General Manager in annual wage scale surveys; ensure employee wages follow wage and salary guidelines.
Requirements
  • Preferably 1+ year of similar experience in Select Service or Extended Stay properties.
  • Brand Experience preferred.
  • Knowledgeable in Inventories, Scheduling, and Ordering.
  • Valid Driver's License.
  • Open Availability.
Education

Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.