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Sales Floor Team Member

2 months ago

Gurnee, Illinois, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Floor Team Member to join our team at Michaels Stores. As a Sales Floor Team Member, you will be responsible for providing an exceptional customer experience, maintaining store recovery standards, and preventing shrink through great service.

Key Responsibilities
  • Provide fast and friendly check-out experiences, executing cash handling to standards
  • Engage customers on the benefits of our Rewards program and complete enrollments
  • Educate customers on Voice of Customer (VOC) surveys
  • Merchandise recovery and maintenance
  • Support the merchandise return/go back process and general store recovery
  • Acknowledge customers, help locate products, and provide solutions
  • Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Support shrink and safety programs
  • Assist with Omni-channel processes
  • Execute a well-merchandised and in-stock store
  • Interact with others in an accepting and respectful manner, remaining positive and respectful, even in difficult situations
  • Help customers shop and find what they are looking for
  • Cross-trained in Custom Framing selling and production
Requirements
  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work Environment

Public retail store setting, taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press