Hotel Guest Service Ambassador
1 week ago
As a Hotel Guest Service Representative, you will be the face of our hospitality experience. You will welcome guests, handle check-ins, and ensure their stay is nothing short of exceptional. Your primary responsibility will be to deliver and exceed guest expectations, executing brand service standards while maintaining excellent communication with guests, peers, and supervisors.
Key Responsibilities:
- Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
- Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
- Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
- Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Requirements:
- 2+ years of customer service experience, preferably in Hospitality or related industry
- High School diploma or equivalency education certificate required
About Marriott International Inc:
- Founded in 1927, Marriott International Inc is a leading global lodging company with more than 7,000 properties across 131 countries and territories.
- We foster an inclusive work environment that promotes collaboration, flexibility, and fairness.
Estimated Salary Range: $45,000 - $60,000 per year
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