Program Engagement Coordinator
3 weeks ago
About the Role:
We are seeking a highly motivated and organized Program Engagement Coordinator to join our team at SERCO OF TEXAS - ALAMO. This is an exciting opportunity to work with a dynamic organization that supports workforce development initiatives.
Key Responsibilities:
- Responsible for performance calculations and reporting requirements, including participant employment status during the second and fourth quarters after exit, credential rate, and measurable skills gain.
- Maintain participant follow-up records, including file preparation, organization, and verification that all information has been received and properly filed.
- Collect supplemental wage data by utilizing proper forms (Employment Verification Form and Consent for Release of Information) to fax or email to employers, track all faxes/emails for supplemental wage data, and attempt other methods (check stubs, Work Number data, phone call) of collecting information if the employer does not respond.
- Conduct Follow-Up Interviews with participants, identify the appropriate information to collect (i.e., new address, phone numbers, additional contact information, and supplemental wage information), and provide job leads/employment referrals if unemployed and seeking employment.
- Prepare and maintain records and case files, proper documentation of services provided, narratives of client contacts, or relevant correspondence. Monitor and record clients' progress to ensure that goals and objectives are met.
- Compose correspondence (introductory letter, monthly contact letter, year-end follow-up letter) using proper grammar, punctuation, and spelling.
- Maintain an awareness of socioeconomic factors bearing on unemployment, local labor community problems, and/or resources relating to the labor market.
- Other duties as assigned.
Requirements:
- Associate Degree from an accredited college and two years of work-related experience, preferably in a field of workforce development and customer service, or Bachelor's Degree from an accredited college or university in a related field of study preferred.
- Excellent communication skills (written, verbal, and phone).
- Demonstrate proficiency in software, including but not limited to Microsoft Windows, Microsoft Office, Microsoft Excel, and Microsoft Access (Database).
- Demonstrate proficiency in Internet usage.
- Responsible for providing follow-up services and provides Labor Market Information, job leads, and employment referrals to ensure job retention and skill enhancement opportunities.
Salary: $45,000 - $55,000 per annum, depending on experience.
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