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Logistics Customer Support Specialist

2 months ago

Artesia, California, United States US Main Full time
Position Overview:
This role focuses on providing exceptional customer service within the logistics sector, specifically in third-party logistics (3PL).

Key Responsibilities:
- Manage routing and tracking of orders efficiently.
- Utilize vendor online systems for order processing.
- Maintain effective communication with clients to ensure satisfaction.
- Collaborate with team members to enhance service delivery.

Qualifications:
- 3-5 years of experience in a similar role.
- Strong knowledge of 3PL warehouse operations.
- Proficient in TMS routing for major retail clients.
- Bilingual in English and Spanish is preferred.
- Excellent computer skills, including Microsoft Word, Excel, and Outlook.
- Ability to multitask and adapt in a fast-paced environment.

Skills:
- Strong communication and interpersonal skills.
- Team-oriented mindset with a focus on collaboration.
- Quick learner with a proactive approach to problem-solving.