Customer Service Representative

3 weeks ago


Chesterfield, Missouri, United States Protective Life Full time
Job Summary

We are seeking a highly skilled and customer-focused Bi-Lingual Customer Service Associate to join our team at Protective Life Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and working collaboratively with internal stakeholders to meet individual and department goals.

Responsibilities
  • Provide prompt, courteous, and professional service to customers via telephone inquiries related to service contracts, GAP claims, claim status, claim payment, repair policies and procedures, contract terms, and other miscellaneous requests.
  • Review, analyze, and answer complex requests from internal and external customers, including contract and policyholders, agents, and internal departments.
  • Manage detailed communication with customers, maintaining a high level of service using active listening, communication, and call management skills.
  • Work with the team to meet team and department goals.
  • Engage in continuous learning opportunities provided by Protective.
Requirements
  • High school diploma or GED required; some college preferred.
  • Computer skills, including a working knowledge of Microsoft Word and Excel.
  • Automotive dealership or business development center experience is helpful but not required.
  • Prior customer service experience in a call center environment.
  • Excellent communication skills, including the ability to effectively communicate with internal and external customers.
  • Good organizational skills and ability to work independently when necessary.
  • Bilingual is a plus.
What We Offer

At Protective, we are committed to providing an inclusive culture where all employees fully contribute and thrive. We offer a broad benefits package, including health, dental, and vision insurance, mental health benefits, paid time off, paid parental leave, short-term disability, and a cultural observance day. We also offer contributions to healthcare accounts, a pension plan, and matching in 401ks.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.



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