Fitness Club Representative

2 weeks ago


Broken Arrow, Oklahoma, United States Crunch Fitness Full time
Job Title: Member Service Representative

Join the Crunch Fitness team as a Member Service Representative and be a part of creating a welcoming and inclusive environment for our members and staff. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient check-in process, and promoting our membership privileges.

Key Responsibilities:
  • Provide exceptional customer service to members and guests, ensuring a warm and welcoming environment.
  • Assist with membership, retail, and tanning product sales, promoting our membership privileges and services.
  • Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards.
  • Check in all members and guests in accordance with company procedures, resolving any member check-in issues.
  • Answer phones in a courteous and professional manner, communicating special events to members and guests.
  • Facilitate all member requests or forward to a manager, maintaining a professional and courteous disposition.
  • Be an expert in all club facility, services, programs, and schedules/hours of operation, maintaining a clean and organized work area.
  • Perform opening and closing checklist and duties, ensuring a smooth and efficient operation.
Requirements:
  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
  • Strong customer service orientation, with a focus on delivering exceptional member experiences.
  • CPR/AED certification required (can be obtained within 30 days of hire).
Physical Requirements:
  • Must be able to lift or move up to 50 lbs.
  • Physical effort required for daily duties include prolonged standing and walking.
Compensation:

$12-14/hour + Commission, with benefits including PTO, subsidized health insurance coverage, basic life and AD&D, HSA, short-term disability, and free gym membership.

No travel required, making this a great opportunity for those who value work-life balance.

Crunch Fitness is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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