Fitness Club Representative

6 days ago


Broken Arrow, Oklahoma, United States Crunch Fitness Full time
Member Services Representative

Crunch Fitness is seeking a Member Services Representative to provide exceptional customer service to our club members and staff. This role is responsible for creating a warm and welcoming environment, promoting membership privileges, and delivering on new member enrollment expectations.

Key Responsibilities:
  • Greet all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement.
  • Assist with membership, retail, and tanning product sales.
  • Promote membership privileges, including tanning, group fitness, small group training, and childcare.
  • Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards.
  • Check in all members and guests in accordance with company procedures, resolving any member check-in with an alert.
  • Answer phones in a courteous, helpful, and professional manner.
  • Communicate special events to members and guests.
  • Facilitate all member requests or forward to a manager.
  • Maintain a professional and courteous disposition.
  • Be an expert in all club facility, services, programs, and schedules/hours of operation.
  • Maintain a clean and organized work area.
  • Navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
  • May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility.
  • Perform opening and closing checklist and duties.
Requirements:
  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
  • Strong customer service orientation.
  • CPR/AED certification required (can be obtained within 30 days of hire).
Physical Requirements:
  • Must be able to lift or move up to 50 lbs.
  • Physical effort required for daily duties include prolonged standing and walking.
Education Requirements:
  • High school diploma or GED required.
Compensation:

$12-14/hour + Commission

Benefits:
  • PTO.
  • Subsidized health insurance coverage (health, dental, vision) for full-time positions.
  • Basic Life and AD&D.
  • HSA.
  • Short-term disability.
  • Free gym membership.
Travel:

No travel required.



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