Fitness Club Representative
4 weeks ago
Crunch Fitness is seeking a Member Services Representative to provide exceptional customer service to our club members and staff. This role is responsible for creating a warm and welcoming environment, promoting membership privileges, and delivering on new member enrollment expectations.
Key Responsibilities:- Greet all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement.
- Assist with membership, retail, and tanning product sales.
- Promote membership privileges, including tanning, group fitness, small group training, and childcare.
- Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards.
- Check in all members and guests in accordance with company procedures, resolving any member check-in with an alert.
- Answer phones in a courteous, helpful, and professional manner.
- Communicate special events to members and guests.
- Facilitate all member requests or forward to a manager.
- Maintain a professional and courteous disposition.
- Be an expert in all club facility, services, programs, and schedules/hours of operation.
- Maintain a clean and organized work area.
- Navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
- May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility.
- Perform opening and closing checklist and duties.
- Minimum 1 year of experience in a service-oriented position preferred.
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
- Strong customer service orientation.
- CPR/AED certification required (can be obtained within 30 days of hire).
- Must be able to lift or move up to 50 lbs.
- Physical effort required for daily duties include prolonged standing and walking.
- High school diploma or GED required.
$12-14/hour + Commission
Benefits:- PTO.
- Subsidized health insurance coverage (health, dental, vision) for full-time positions.
- Basic Life and AD&D.
- HSA.
- Short-term disability.
- Free gym membership.
No travel required.
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