Customer Service Ambassador

3 weeks ago


Lake Charles, Louisiana, United States Planet Fitness Full time

Job Summary: As a Member Services Representative at Planet Fitness, you will be the face of our brand, providing exceptional customer service to our members and guests. Your primary responsibilities will include greeting members and prospective members, handling front desk-related activities, and facilitating updates to member accounts.

Key Responsibilities:

  • Greet members, prospective members, and guests in a friendly and professional manner.
  • Handle all front desk-related activities, including answering phones and assisting callers with various questions.
  • Facilitate needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Check members into the system.
  • Take prospective members on tours of our facilities.

Requirements: To be successful in this role, you must have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and be able to maintain confidentiality when handling sensitive member information.


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