Supervisor of Case Management Services

2 weeks ago


Portland, Oregon, United States Central City Concern Full time

Thank you for considering career opportunities with Central City Concern.

Since its inception, Central City Concern (CCC) has been a trusted partner in the Portland community, assisting individuals in achieving meaningful, long-term transformations. Annually, we support over 13,000 individuals facing homelessness by providing affordable housing, comprehensive health care, addiction recovery services, and employment assistance. Through our integrated approach, CCC is dedicated to ending homelessness in Portland and empowering individuals to reach their fullest potential.

Position Overview: The Recuperative Care Program (RCP) Supervisor plays a pivotal role in leading a dedicated team focused on intensive case management and care coordination for medically vulnerable adults experiencing homelessness.

Key Responsibilities:

  1. Oversee the daily operations of the Recuperative Care Program, ensuring effective staffing and continuity of client support services.
  2. Supervise and mentor Patient Navigator staff, fostering professional development and performance improvement.
  3. Provide training on program policies and procedures to maintain high standards of service delivery.
  4. Conduct crisis interventions, including risk assessments and safety planning for clients.
  5. Collaborate with community partners to ensure comprehensive care for clients' medical and social needs.
  6. Maintain quality assurance systems and participate in program development activities.
  7. Document client interactions and manage patient records in compliance with privacy regulations.

Qualifications:
  1. Bachelor's degree in health, business, or a related field.
  2. Two years of relevant experience in medical respite operations or clinical leadership.
  3. Current driver's license and ability to meet fleet safety requirements.

Preferred Skills:
  1. Experience in Medical Case Management or Care Coordination.
  2. Bilingual candidates are encouraged to apply.

Benefits: Central City Concern offers a comprehensive benefits package, including competitive wages, medical, dental, and vision insurance, a robust retirement plan, generous paid time off, and additional perks to support employee well-being.

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