Equity Customer Service Representative

4 weeks ago

Charlottesville, Virginia, United States Massanutten Full time
Transformative Opportunity in Debt Collection

Massanutten Resort is seeking an experienced Late Stage Collection Specialist to revolutionize our approach to delinquent account recovery. This pivotal role offers the chance to showcase expertise in loan servicing and compliance, and deliver exceptional customer service under challenging circumstances.

Key Responsibilities:
  • Proactive Communication: Engage with clients through professional and empathetic calls and emails, ensuring a consistent and constructive dialogue.
  • Effective Negotiation: Skillfully negotiate settlements and payment arrangements, aiming to exceed departmental targets while maintaining client dignity.
  • Advanced Skip Tracing: Utilize innovative techniques to successfully locate and engage with elusive debtors.
  • Strategic Account Management: Efficiently prioritize accounts, focusing on urgency and recovery potential, to meet critical deadlines and maximize results.
  • Legal Acumen: Conduct thorough legal research to inform and enhance collection strategies.
  • Diligent Record-Keeping: Maintain precise and current records of client interactions and collection milestones.
  • Regulatory Adherence: Commit to strict compliance with all relevant collection laws and regulations, and contribute to accurate reporting on collection activities and outcomes.
  • Versatility: Adapt to a range of additional tasks, demonstrating flexibility in a fast-paced, evolving environment.
Preferred Qualifications:
  • A solid educational foundation, with a high school diploma or equivalent required; a college degree is highly valued.
  • At least two years of experience in debt collection, with a focus on late stage collections.
  • Understanding of loan servicing, and collection laws and regulations.
  • Exceptional negotiation skills, paired with a dedication to outstanding customer service.
  • Proven ability to juggle multiple tasks effectively, even under pressure.
  • Knowledge of skip tracing and legal research techniques.
  • Outstanding communication prowess, both in writing and verbally.
  • Proficiency in MS Office and related software.
Our Offer:
  • A competitive salary, complemented by performance-driven incentives. Base Pay starting at $37,500 annually.
  • A comprehensive benefits package that includes health, dental, and vision coverage.
  • An ESOP plan with generous annual company contributions to help secure your future.
  • Ample opportunities for professional growth and career progression.
  • A workplace culture that values ethics, support, and teamwork.

This role is a career opportunity where your skills and dedication will be valued and nurtured. Join us in redefining debt collection with integrity and professionalism.

Location: Charlottesville, VA

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