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Area Teller Specialist

2 months ago

Milwaukee, Wisconsin, United States Associated Banc-Corp Full time
About the Role

We are seeking a highly skilled and customer-focused Area Teller Specialist to join our team at Associated Banc-Corp. As a key member of our banking operations team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining the operational integrity of our offices.

Key Responsibilities
  • Provide fast, friendly, and accurate customer service, adhering to common courtesies and delivering the brand promise with every interaction.
  • Efficiently and accurately process customer transactions, adhering to all required policies and procedures.
  • Ensure policies and procedures are adhered to, and the operational integrity of the office is maintained.
  • Support the sales process in the branch by identifying customer needs, promoting current offers, and referring customers to other colleagues for assistance with financial solutions.
  • Perform all teller duties needed by the branch, including balancing and proving cash daily to maintain accurate transactions processed and record keeping.
  • Learn the bank's products and services to retain and enhance customer account relationships, identify opportunities to resolve customer needs, and refer customers to Bank colleagues who can help meet their needs.
  • Assist in coordinating the teller operations, providing guidance and direction to maintain quality customer service, and related activities including training, cash audits, check approval, scheduling, buying/selling cash with the Wholesale Vault department and Tellers, monitoring teller cash balances, and assists with cash recounts.
  • Act as a backup to the Teller Supervisor, where applicable.
  • Provide customer service/servicing to all customers, consistently exceeding expectations in every interaction.
  • Support and service fellow colleagues within and outside of the banking office by adhering to the company's vision and values.
  • Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations.
  • Perform office duties, including maintaining office supplies and providing a professional, organized environment.
  • Service the ATM machines, safe deposit area, vault, and night drop, as assigned.
Requirements
  • High School or equivalent combination of education and experience.
  • 2-4 years Teller (or equivalent cash handling) with strong customer service and operations skills.
  • Must have access to reliable transportation and the ability to lawfully drive self, if applicable by start date.
What We Offer
  • Competitive salaries with professional development and advancement opportunities.
  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Personal banking, loan, investment, and insurance benefits.
About Associated Banc-Corp

Associated Banc-Corp is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance to individuals with disabilities throughout the application & interview process. Please contact us if you need an accommodation at any time during the interview process.