Quality and Customer Service Leader

2 weeks ago


Honolulu, Hawaii, United States Papa John's - VQ Hawaii Full time
About the RolePapa John's - Motor City is seeking a talented Quality and Customer Service Leader to join our team. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and increasing profitability by leading initiatives to enhance quality, customer service, and operational efficiency.

The ideal candidate will have a passion for delivering exceptional customer experiences and a proven track record of success in managing restaurant operations. With a strong focus on teamwork, innovation, and results-driven approach, you will play a critical role in shaping the future of our company.

We estimate the salary for this role to be around $65,000 per year, depending on experience. If you are a results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities
  • Lead initiatives to enhance quality, customer service, and operational efficiency.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase profitability.
  • Maintain accurate records, reports, and data to inform business decisions.
  • Foster a positive work environment that promotes teamwork, energy, and fun.
  • Collaborate with cross-functional teams to achieve business objectives.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • At least 2 years of experience in restaurant management or a related field.
  • Proven track record of success in driving sales growth, improving customer satisfaction, and increasing profitability.
  • Strong leadership skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills.


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