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Customer Service Representative II

2 months ago


Selma, Alabama, United States TAJ Technologies Inc Full time
Job Summary

We are seeking a highly skilled Prior Authorization Representative to join our team at TAJ Technologies Inc. As a key member of our organization, you will play a critical role in ensuring patient access to various therapies by verifying prior authorization requirements and obtaining authorization when necessary.

Key Responsibilities
  • Validate patient insurance coverage and communicate any issues with benefits or coverage to management
  • Check requirements for prior authorization and initiate as required
  • Coordinate required paperwork, clinical notes, and forms for submission to support requests
  • Follow up frequently to ensure visibility on authorization status throughout the approval process
  • Utilize advanced Microsoft Excel skills and ability to learn multiple CRM software programs as needed
Requirements
  • Basic knowledge of payer payment processes and prior authorization procedures
  • Expert knowledge of Medtronic therapy codes
  • Superior customer service skills with outstanding communication skills
  • Ability to handle multiple inquiries simultaneously and critical problem-solving skills
What We Offer

As a Prior Authorization Representative at TAJ Technologies Inc., you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with various stakeholders to ensure patient access to life-changing therapies. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.