Customer Service Liaison

4 weeks ago


Selma, Alabama, United States State Farm Insurance Full time
Customer Relations Representative

At State Farm Insurance, we're seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional support and service.

Key Responsibilities:
  • Assist customers with their insurance needs, providing accurate and timely information.
  • Provide exceptional customer service by resolving issues, answering inquiries, and offering suitable solutions.
  • Process policy changes, claims, and payments efficiently and accurately.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Promote and cross-sell insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Participate in ongoing training and development programs to enhance knowledge and skills.

We're committed to creating a positive and collaborative work environment where our employees can thrive. If you're passionate about delivering exceptional customer service and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.



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