Corporate Concierge

2 weeks ago


Pittsburgh, Pennsylvania, United States Compass Group Careers Full time
Job Summary

The Corporate Concierge role is designed to provide high-level, personalized service to both internal employees and external guests, with an emphasis on external clients and VIP guests. This person will have a strong focus on luxury and seamless experiences.

Key Responsibilities
  • Serve as a liaison with internal vendors to ensure timely resolution of issues.
  • Establish and maintain partnerships with local restaurants, hotels, and visitor centers, staying informed about events and happenings within Pittsburgh.
  • Coordinate all transportation needs, including local taxi services, car services, and train tickets when applicable.
  • Confidently communicate building amenities and services to employees and visitors.
  • Actively promote and upsell the conference center, highlighting its ability to host meetings and transform spaces for events.
  • Facilitate communication between support departments and act as a bridge for smooth operations.
  • Seamlessly assist visitors through the badge process, paying close attention to detail.
  • Provide personalized service by meeting clients and VIPs upon arrival and escorting them throughout the building, ensuring an exceptional experience.
  • Offer tailored recommendations for dining and local attractions, serving as a knowledgeable resource for clients and external guests.
  • Deliver luxury services while strictly adhering to corporate protocols and procedures.
  • Anticipate and address client needs, especially for returning clients, by preparing for their specific wants and preferences before their arrival.
Requirements
  • Client Care: Greet all guests/visitors, ensure eye contact is made within 10 ft. of entrances. Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome phrase.
  • Team Work and Communication: Communicate effectively with peers and Manager, displaying accuracy and attention to detail both in verbal and written communication.
  • Building and History Knowledge: Maintain basic knowledge of history of building and surrounding areas. Maintain basic knowledge of shops, restaurants, and attractions.
  • Personal Presentation and Responsibilities: Maintain a professional, polite, and considerate manner at all times. Adhere to uniform and presentation standards as per the dress policy.
  • Working Environment: Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel.
  • Policies and Procedures: Adhere to the Company and the building's policies and procedures. Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information.
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Flik is a member of Compass Group USA. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



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