Member Support Specialist

3 weeks ago


Riverhead, New York, United States Suffolk Credit Union Full time

Key Responsibilities:

  • Provide phone assistance to secure memberships and resolve member issues.
  • Assist members with account-related questions and complaints.
  • Research and find solutions for member inquiries and concerns.
  • Open new accounts and process wire transfers as needed.
  • Assist with online banking, debit/credit card issues, and secured messaging.
  • Accept and process loan applications, managing them through the pipeline.
  • Meet loan and sales goals through outbound calls and member follow-up.
  • Support other staff and departments when necessary.
  • Ensure compliance with internal audits and achieve a satisfactory rating.
  • Cross-sell Credit Union products and provide high-quality service in every interaction.


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