Customer Service Representative
2 weeks ago
Job Description
Carmel Management LLC is seeking a skilled Front Desk Agent to provide exceptional customer service to our hotel guests. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to stay positive in challenging situations.
Responsibilities
- Monitor and maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
Qualifications
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
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