Patient Care Concierge Team Lead
6 days ago
We are seeking a highly skilled and compassionate Patient Care Concierge Team Lead to join our team at Prenuvo. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support, while also leading and mentoring our Patient Care Concierge team.
Key Responsibilities:- Lead and manage the Patient Care Concierge team, providing guidance and support to ensure exceptional patient care and satisfaction.
- Develop and implement processes and procedures to improve patient experience and satisfaction.
- Collaborate with other teams, including sales, techs, and radiologists, to ensure seamless patient care and support.
- Provide training and development opportunities to team members to enhance their skills and knowledge.
- Conduct regular one-on-one meetings with team members to discuss performance, provide feedback, and set goals.
- Identify and address any issues or concerns that may impact patient care or satisfaction.
- 3+ years of experience in patient care or a related field.
- Proven leadership and management skills, with experience leading a team.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, team members, and other stakeholders.
- Ability to work in a fast-paced environment, with a high level of emotional intelligence and empathy.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to make a positive impact on people's lives and their health.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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