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Junior Field Service Engineer

4 weeks ago

Salt Lake, Utah, United States Evertz Microsystems Full time
Job Title: Junior Field Service Engineer

Evertz Microsystems is a leading provider of broadcast, film production, and postproduction equipment. We are seeking a highly motivated and detail-oriented Junior Field Service Engineer to join our AV Service team.

Responsibilities:
  • Travel within the US for customer deployments and general service
  • Install product(s) or systems at customer sites and deliver product training to customers
  • Respond and provide technical direction to customers regarding operational issues, firmware upgrades, and general maintenance
  • Assess customer's product application, troubleshoot, and diagnose issues through research and/or re-creation to determine a root cause
  • Systematic and detail-oriented troubleshooting, data collection, and reporting of issues
  • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback
Qualifications:
  • College or University education in Electrical, Electronic, or Computer disciplines
  • Passion for technology and learning new software and hardware products
  • Hands-on experience with IP Networking, server hardware, and Linux OS
  • Unparalleled desire to help customers and deliver service excellence
  • Problem-solving ability while reacting to changing situations and championing issues to resolution
  • Ability to multi-task in a fast-paced environment
  • Strong verbal and written communication skills
  • Must be eligible for travel within the US and Canada
  • US Citizenship is essential
What We Offer:
  • Employer-funded benefits program
  • Competitive total compensation package
  • Work-Life Balance
  • Career Progression
  • Casual Work Environment

Evertz Microsystems is an Equal Employment Opportunity and Affirmative Action employer. We celebrate, support, and value diversity. All employment decisions are decided based on qualifications, merit, and business needs.