**General Manager

2 months ago


San Diego, California, United States Chuze Fitness Full time
Job Description

**About Us**

At Chuze Fitness, we're revolutionizing the fitness industry with a focus on exceptional customer service, community engagement, and a culture of kindness. We prioritize people and foster a vibrant work environment where everyone can thrive and contribute to our culture of excellence.

**Job Summary**

The General Manager at Chuze Fitness is the driving force behind our facility's success, ensuring top-notch customer experience, impeccable cleanliness, and an unbeatable culture. They lead and engage with guests, manage our talented team by recruiting, training, and delivering on-the-spot coaching and performance reviews.

**Key Responsibilities**

  • Lead and train a team of 20-30 employees to deliver exceptional customer service, maintain cleanliness, and uphold our culture
  • Work alongside your team and complete the full scope of duties expected of the operations staff
  • Recruit and onboard new talent by conducting phone screens and in-person interviews
  • Oversee all functions of the club, including front desk operations, Kids Club, and Smoothie Bar, if applicable
  • Collaborate with the District Leadership Team in all aspects of club operations
  • Manage member concerns and guide the team in difficult situations by determining the proper course of action and implementing improvement initiatives
  • Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
  • Act as an extension of the Human Resources department
  • Meet club metrics for operational excellence such as labor management, minimizing turnover, enhancing sales, facilities management, and quality assurance
  • Develop all direct reports through one-on-one conversations, conducting performance reviews, and coaching documentation, including and up to termination
  • Oversee timely completion of inventory orders and securing accurate inventory counts
  • Promptly address and resolve emergent issues, ensuring continuous club operations and minimizing any disruptions to the business' success
  • Complete administrative tasks such as reporting, email management, and effective scheduling
  • Prepare and facilitate monthly team meetings in collaboration with club department leaders and assistant manager(s)

**Perks & Benefits**

  • Medical, Dental, Vision, and other supplemental insurance
  • Paid Vacation, sick time, and holidays
  • 401k
  • Free gym membership + 1 free family/friend gym membership
  • Professional training and growth opportunities
  • Discounts on all retail purchases and vendor partners
  • Cell phone stipend
  • Team building events and annual holiday parties

**Requirements**

  • 3 - 5 years of professional experience successfully managing a large team (required)
  • 3+ Customer Service experience (required)
  • Ability to work a minimum of 45 hours per week in-club (five 8-hour days)
  • Ability to work varied hours, including weekends, opening and closing shifts as needed
  • Exceptional verbal and social communication skills
  • Excellent ability to provide a positive attitude and teamwork-based mindset
  • Calm under pressure
  • Excellent attention to detail
  • Physical requirements:
    • Able to read, write, and speak clearly in English
    • Touring the club: walking and climbing stairs
    • Bending, kneeling, and repetitive arm movement
    • Standing for long periods
    • Repetitive phone work
    • Typing and computer operations
    • Ability to lift at least 50lbs

**Preferred**

  • High school graduate or GED

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