Infrastructure Support Specialist

2 weeks ago


Columbus, Ohio, United States Saxon Global Full time
Job Summary

We are seeking a highly skilled Infrastructure Support Specialist to join our team at Saxon Global. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting for our store networks, hardware, and software applications.

Key Responsibilities
  • Provide remote technical support for hardware, software, and network issues
  • Determine the root cause of problems and recommend solutions
  • Use remote tools and cloud technology to troubleshoot and resolve issues
  • Manage simultaneous connections to multiple stores and equipment
  • Monitor data packet loss and provide solutions to resolve underlying problems
  • Identify and correct issues before they affect store operations
  • Configure and upgrade software on newly installed devices
  • Set up new DVR equipment and configure recording settings
  • Manage multiple tickets and prioritize tasks based on emergency level
  • Read and interpret procedures in the internal knowledge base
  • Attend training classes to stay current with new equipment and technology
Requirements
  • Strong technical skills and knowledge of hardware, software, and network systems
  • Ability to work independently and as part of a team
  • Excellent communication and problem-solving skills
  • Ability to manage multiple tasks and prioritize tasks based on emergency level
  • Basic knowledge of Windows, Mac, and Word
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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