Digital Transformation Project Manager

4 weeks ago


Framingham, Massachusetts, United States ListEngage Full time
About the Role:

The Enterprise Project Manager plays a crucial role in facilitating client engagements, managing client deliverables, and ensuring client success. This position initiates, plans, implements, and manages projects that enable clients to maximize the value of their Salesforce investment.

The Enterprise PM is responsible for maintaining client satisfaction by ensuring exceptional service, overseeing all phases of the engagement, and meeting deadlines, standards, and cost targets.

This position is the face of ListEngage to our clients and an integral part of the Services Delivery team.

Duties & Responsibilities:
  • Responsible for the day-to-day execution of our clients' marketing strategies.
  • Drive client value by ensuring the completion of deliverables, optimizing plans, and aligning resources effectively.
  • Serve as the primary client contact for all aspects of the client engagement, developing trust through proactive communication.
  • Execute the transition from sales and/or implementation services to ongoing delivery by collaborating with internal teams to fully understand client expectations and objectives.
  • Create and manage project plans to support the larger engagement while keeping the team on-task towards completion to milestone delivery dates.
  • Bring attention to the value in the relationship by highlighting key successes with clients weekly.
  • Facilitate and actively participate in meetings such as regularly scheduled status updates and other meetings as necessary.
  • Ensure client's overall success on project deliverables, optimize plans, and align resources to deliver maximum value to clients.
  • Actively communicate project updates and any necessary project risk mitigation to clients, including changes to project scope, schedule, and/or costs as necessary.
Education and Experience Requirements:
  • Bachelor's degree required.
  • 7+ years of professional experience managing client engagements or implementations across enterprise clients (experience servicing Salesforce platform preferred).
  • Proven ability to grasp technical solutions, concepts, and data-driven marketing.
  • Experienced project leader with the ability to use communication, persuasion, and influence with functional teams including technical and production teams to achieve goals.
  • Demonstrated knowledge and experience actively working with customers and solutions engineering teams to deliver valuable platform solutions for customers.
  • Highly organized with the ability to multi-task and work well in a fast-changing environment.
  • Ability to work during normal US business hours.


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