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Customer Service Representative

2 months ago

Towanda, Kansas, United States Sutherland Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, or instant messaging
  • Escalate complex issues to senior support specialists for resolution
  • Process customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics, including quality standards, adherence to schedule, and average handle time
What We Offer
  • Competitive hourly rate starting at $18/hour
  • Generous flexible vacation policy and 401(k) matching
  • Paid training, coaching, and development opportunities
  • Medical, dental, and vision benefits, as well as EAP and health and wellness programs
  • Tremendous development and advancement opportunities
Requirements
  • High school diploma or equivalent required
  • At least one year of call center experience and one year of customer service experience
  • Excellent customer service skills, verbal and written communication skills, and computer navigation skills
  • Ability to work independently and as part of a team
About Us

Sutherland is a digital transformation company that helps clients provide exceptional experiences for their customers. We are committed to creating a positive and inclusive work environment that values diversity and promotes growth and development.