Service Concierge Representative
2 weeks ago
Mercedes-Benz of Loveland is seeking a highly motivated and customer-focused individual to fill the role of Express Service Concierge. This position is responsible for providing exceptional service to our service clients, ensuring a seamless and efficient experience. As an Express Service Concierge, you will have the opportunity to work with a prestigious automotive brand while delivering top-notch customer service.
Key Responsibilities:- Greet and welcome service clients in a professional and friendly manner.
- Effectively communicate the Mercedes-Benz service process to clients, addressing any questions or concerns.
- Schedule and confirm service appointments in person, over the phone, and through electronic communication methods.
- Manage and maintain the service appointment schedule to ensure efficient use of time and resources.
- Coordinate with service technicians to ensure timely completion of services.
- Follow up with clients to ensure satisfaction and address any additional needs or concerns.
- Cross-sell and up-sell service packages and additional services to clients.
- Maintain a clean and organized service area, including the waiting lounge and service bays.
- Utilize dealership technology and software systems to accurately document client information and service history.
- Continuously seek opportunities for improvement and provide feedback to management.
- High school diploma or equivalent; some technical college or automotive education preferred.
- Minimum of 1 year of customer service experience, preferably in the automotive industry.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and adapt to changing situations.
- Proficient in computer and software systems.
- Willingness to work weekends and extended hours as needed.
- Must be able to pass a background check and drug screening.
- Paid Time Off
- Holiday Pay
- 401k Match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Dependent Care FSA
- Basic Life and AD&D
- Short-Term and Long-Term Disability
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity
- Employee Assistance Program
Please submit your application through our job listing or in person at Mercedes-Benz of Loveland.
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