Service Concierge

4 weeks ago

Loveland, Colorado, United States Mercedes-Benz of Loveland Full time

Job Summary: Mercedes-Benz of Loveland is seeking a highly motivated and enthusiastic individual to fill the role of Express Service Concierge. This position involves providing exceptional customer service and ensuring a seamless experience for our service clients. As an Express Service Concierge, you will have the opportunity to work with one of the most prestigious brands in the automotive industry while delivering top-notch customer service.

Responsibilities:

  • Greet and welcome service clients in a professional and friendly manner.
  • Effectively communicate the Mercedes-Benz service process to clients, addressing any questions or concerns they may have.
  • Schedule and confirm service appointments in person, over the phone, and through electronic communication methods.
  • Manage and maintain the service appointment schedule to ensure efficient use of time and resources.
  • Coordinate with service technicians to ensure timely completion of services.
  • Follow up with clients to ensure satisfaction and address any additional needs or concerns.
  • Cross-sell and up-sell service packages and additional services to clients.
  • Maintain a clean and organized service area, including the waiting lounge and service bays.
  • Utilize dealership technology and software systems to accurately document client information and service history.
  • Continuously seek opportunities for improvement and provide feedback to management.

Requirements:

  • High school diploma or equivalent; some technical college or automotive education preferred.
  • Minimum of 1 year of customer service experience, preferably in the automotive industry.
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and adapt to changing situations.
  • Proficient in computer and software systems.
  • Willingness to work weekends and extended hours as needed.
  • Must be able to pass a background check and drug screening.

Benefits:

  • Paid Time Off
  • Holiday Pay
  • 401k Match
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Dependent Care FSA
  • Basic Life and AD&D
  • Short-Term and Long-Term Disability
  • Critical Illness Insurance
  • Accident Insurance
  • Hospital Indemnity
  • Employee Assistance Program

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