Insurance Specialist

1 month ago


Kansas City, Missouri, United States Navient Full time
Job Summary

Xtend Healthcare, a leading provider of comprehensive revenue cycle solutions, is seeking a skilled Insurance Specialist to join our team. As a key member of our revenue cycle team, you will be responsible for reviewing and resolving outstanding insurance balances on hospital or physician patient accounts.

Key Responsibilities
  • Account Research and Resolution: Perform thorough research on assigned accounts to identify and resolve outstanding insurance balances.
  • Communication and Negotiation: Effectively communicate with insurance companies to secure payment and negotiate resolutions.
  • Documentation and Reporting: Maintain accurate and detailed documentation of all attempts and/or contacts made and received for accounts.
  • Compliance and Regulatory Knowledge: Stay up-to-date on federal and state regulations governing phone calls and collections, including HIPAA, FDCPA, Privacy Act, and FCRA.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 6 months of experience in a related field.
  • Skills: Excellent oral and written communication skills, ability to accurately type 38 words per minute, flexibility with handling job responsibilities and requests, and familiarity with widely used patient accounting software.
Preferred Qualifications
  • Organization and Planning: Ability to prioritize job responsibilities and manage time for timely completion of assignments.
  • Communication and Interpersonal Skills: Strong communication skills to convey intricate account information and ability to work individually and as part of a team.
  • Attention to Detail and Accuracy: Ability to accurately perform tasks with a high level of attention to detail.

Xtend Healthcare is an equal opportunity employer and welcomes applications from diverse candidates. All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.



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