Optical Professional

4 weeks ago


Glen Allen, Virginia, United States EssilorLuxottica Full time

Role Summary:

The Licensed Optician is a key member of our team, responsible for delivering exceptional customer service and ensuring that our customers receive the best possible vision care experience.

Main Responsibilities:

  • Welcome and engage with customers, setting clear expectations and providing personalized service.
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail.
  • Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues alike.
  • Take and record measurements, accurately adjust and fit eyewear to meet customer needs and standards.
  • Assist team members with complex product needs and prescriptions, providing support and guidance as needed.
  • Utilize technology effectively, despite time pressure and customer volume, to deliver exceptional results and exceed customer expectations.
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Strive to achieve exceptional results on brand KPIs and competencies, taking pride in store appearance and maintaining a clean, attractive, and organized environment.
  • Inform management of safety opportunities and demonstrate safe work practices at all times.
  • Resourceful, self-motivated, and committed to continual learning, improvement, and results.

Requirements:

  • High School graduate or equivalent.
  • State licensure.
  • Optical dispensing experience.

Preferred Qualifications:

  • Previous customer service and retail experience.
  • Strong customer service skills, including communication, listening, and teamwork.
  • Knowledge of current store merchandise, including fashion trends and product knowledge.
  • Selling skills, including the ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embracing new technology and change.

EssilorLuxottica is an Equal Opportunity Employer.

We are committed to providing a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified candidates who share our commitment to excellence and our values of integrity, respect, and teamwork.



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