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Sales Associate

1 month ago

Allen Park, Michigan, United States Great Lakes Ace Hardware Full time
Job Summary

This Sales Associate position is located at Great Lakes Ace Hardware, where you will be responsible for maintaining outstanding customer service, generating sales, and merchandising product. You will own assigned departments and support the store management team in achieving our mission, vision, and core values.

Key Responsibilities
  • Greet all customers and assist in answering questions about merchandise and locating products.
  • Use the S.A.L.E.S. process to help customers find everything on their lists.
  • Complete all company and departmental paperwork accurately, including price change bulletins, operation actions, red tags, and bin tags.
  • Receive, open, and unpack cartons or crates of merchandise, checking paperwork against items received when required, and replenish stock when necessary.
  • Display and maintain merchandise on end caps, shelves, counters, or tables following company plan-ogram, building displays when necessary to attract customers and promote sales within specified guidelines.
  • Maintain on-hand integrity through inventory adjustment reports, including cycle count and negative on-hand.
  • Follow the nightly maintenance checklist to ensure proper store recovery and cleanliness.
  • Maintain familiarity with new products and ad merchandise.
  • Have sound awareness of surroundings, customers, etc., and practice loss prevention techniques to minimize shoplifting losses.
  • Work effectively with colleagues and customers, communicating effectively and professionally.
Additional Responsibilities
  • Assist with color matching and mixing paint.
  • Assist and/or make recommendations to customers in the service areas within the store, including chain, rope, key, and glass cutting, screen repair, and knife sharpening.
  • Operate cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA.
Requirements
  • Six months related experience and/or training preferred.
  • Ability to read and interpret documents, write routine reports, and speak effectively with customers or associates.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.
Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.