Senior Customer Support Specialist

1 month ago


Phenix City, Alabama, United States Circle K Stores, Inc. Full time
Position Overview

As a Lead Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and enhancing the overall experience for our clientele. Your leadership will guide a team dedicated to providing exceptional service in a retail environment.

Key Responsibilities
  • Oversee daily operations of the customer service department.
  • Train and mentor new customer service representatives.
  • Address customer inquiries and resolve issues efficiently.
  • Monitor team performance and implement improvements.
Qualifications

The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to lead a team effectively. Experience in a retail setting is preferred.

Work Environment

This position requires flexible availability to meet the needs of our customers and support the team.



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