Service Consultant

2 weeks ago


Granbury, United States Jerry Durant Auto Group Full time
About the Role

At Jerry Durant Auto Group, we're seeking a skilled Service Advisor to join our team in Weatherford, TX. As the face of our service department, you'll be responsible for greeting customers with a smile and providing exceptional customer service. Your goal will be to understand each customer's repair needs while making them feel confident that their vehicle will be repaired to the highest standards.

This role involves acting as a liaison between the customer and our Service Technicians, ensuring timely updates on repair times, estimates, and when the vehicle is ready for pickup. Key responsibilities include:

  • Providing accurate repair/maintenance estimates
  • Upselling additional services using low-pressure, high-integrity methods
  • Reviewing and explaining repairs and associated costs with customers
  • Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

The ideal candidate will have outstanding customer service skills, a positive attitude, and previous experience in a similar role would be highly desirable.


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