Guest Services Coordinator

4 weeks ago


Appleton, Wisconsin, United States Aimbridge Hospitality Full time

About Us

Aimbridge Hospitality is a global leader in third-party hotel management, operating over 1,550 hotels worldwide. Our mission is to deliver exceptional guest experiences and drive business results for our owners and partners.

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Candlewood Suites Appleton. As a key member of our front office team, you will be responsible for delivering exceptional guest service, handling reservations, and maintaining the highest standards of hotel operations.

Responsibilities:

  • Deliver outstanding guest service, ensuring high levels of satisfaction and loyalty
  • Manage guest arrivals and departures efficiently, ensuring seamless check-in and check-out processes
  • Maintain accurate records and reports, utilizing hotel software and systems
  • Provide expert knowledge of hotel facilities and services, promoting upselling and cross-selling opportunities
  • Collaborate with colleagues to achieve team goals and objectives

Requirements:

  • High School diploma or equivalent required
  • Previous experience in a hotel or hospitality environment preferred
  • Excellent communication and interpersonal skills
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays
  • Familiarity with hotel software and systems

Benefits:

  • Competitive salary: $28,000 - $38,000 per year, depending on experience
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off
  • Employee assistance program


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