Guest Services Coordinator
4 weeks ago
About Us
Aimbridge Hospitality is a global leader in third-party hotel management, operating over 1,550 hotels worldwide. Our mission is to deliver exceptional guest experiences and drive business results for our owners and partners.
Job Summary:
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Candlewood Suites Appleton. As a key member of our front office team, you will be responsible for delivering exceptional guest service, handling reservations, and maintaining the highest standards of hotel operations.
Responsibilities:
- Deliver outstanding guest service, ensuring high levels of satisfaction and loyalty
- Manage guest arrivals and departures efficiently, ensuring seamless check-in and check-out processes
- Maintain accurate records and reports, utilizing hotel software and systems
- Provide expert knowledge of hotel facilities and services, promoting upselling and cross-selling opportunities
- Collaborate with colleagues to achieve team goals and objectives
Requirements:
- High School diploma or equivalent required
- Previous experience in a hotel or hospitality environment preferred
- Excellent communication and interpersonal skills
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays
- Familiarity with hotel software and systems
Benefits:
- Competitive salary: $28,000 - $38,000 per year, depending on experience
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Employee assistance program
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