Virtual Safety Companion

4 weeks ago

Youngstown, Ohio, United States Mercy Health BSMH Full time
Job Summary

The Virtual Safety Companion is a critical role within Mercy Health BSMH, responsible for remotely observing and interacting with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary.

Key Responsibilities
  • Provide continuous observation of assigned patients through a one-way camera with two-way audio device and immediately contact the appropriate bedside clinical staff if the patient requires assistance.
  • Promote patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation.
  • Participate in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment.
  • Seek help as soon as possible when patient appears to pose a threat to self or others.
  • Participate in collaborative identification and reporting of patient safety issues and assure patient environment safety.
  • Provide patients with explanations of service as needed, but do not counsel or provide opinions regarding medical conditions.
  • Demonstrate efficiency in following documented workflows.
  • Provide high-level customer service to all patients, patient's family, visitors, bedside, provider, and associates.
  • Provide accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care.
  • Use professional communication, verbal and written.
  • Expected to participate in patient service and safety escalation discussions with Virtual Safety Coordinator and bedside nurse.
  • Promote safety and protect the dignity of the observed patient.
  • Communicate effectively with patients using a microphone and headset.
  • Demonstrate efficiency in multi-tasking.
  • Demonstrate safe work practice and attitude, follow safety rules, work to prevent unsafe conditions and behaviors, and participate in organizational and department safety programs and huddles.
  • Perform other duties, when there is a low volume of observable patients, under the direction of a nurse.
Requirements
  • Part-Fulltime - Scheduled for 3 Weekly Hours
  • Shift Time - Evenings
  • This position will have scheduled shifts every other weekend.
  • BLS Basic Life Support (required, within 3 months of hire)
  • Patient care experience (preferred)
  • Previous hospital environment experience (preferred)
Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to high noise levels and bright lights.

May have periods of constant interruptions.

Prolonged periods of working alone.

Other: May work from home. Requires private, dedicated space for equipment. Privacy screen for monitors will be required.

Skills
  • Communication
  • Alert at all times
  • Respond quickly to behavioral changes
  • Continuous monitoring – multiple patients
  • Function in stressful situations
  • Function in emergency situations
  • Record and communicate patient status and behaviors
  • Basic data analysis
  • HIPPA
  • Professional
  • Basic computer skills
  • Ability to learn new skills
  • Microsoft windows
  • Multitasking
  • Prioritizing
  • Attention to detail
  • Critical thinking
  • Active listening
  • Follow procedures
  • Communication with family members
  • Communication with team members
  • Teamwork
  • Behavior documentation
  • Customer service
  • Calm
  • Conflict resolution
  • Relationship building
  • Escalate unsafe behaviors quickly
  • EPIC
  • Patient safety
  • Safety escalation

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team

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