Customer Experience Specialist

1 week ago


Flowood, Mississippi, United States Tailored Brands Inc Full time
Company Overview

K&G Fashion Superstore, a subsidiary of Tailored Brands Inc, has been a leader in the fashion retail industry for over three decades. We pride ourselves on providing high-quality products at affordable prices.

About This Role

This position is an exciting opportunity to join our team as a Senior Customer Service Representative. The successful candidate will be responsible for delivering exceptional customer service and support to our clients.

Job Responsibilities

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Key responsibilities include:

  • Providing timely and effective responses to customer inquiries via phone, email, and in-person
  • Resolving customer complaints and issues in a professional and courteous manner
  • Collaborating with internal teams to ensure seamless service delivery
What You'll Need

To succeed in this role, you'll need:

  • A minimum of 1-2 years of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • A strong understanding of customer service principles and practices
Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.



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