Operations Manager Bowling Center

1 week ago


Elizabeth, New Jersey, United States Round1 Full time
Job Description

We are seeking a highly motivated and experienced Assistant General Manager Operations to join our team at Round1. As an Assistant General Manager, you will play a crucial role in leading our operations to achieve business goals and provide exceptional customer service.

About the Role

The successful candidate will be responsible for overseeing the day-to-day operations of our bowling center, including sales, profits, staffing, image, and store operation. You will lead by example, demonstrating a strong commitment to excellence and a passion for delivering outstanding results.

Key Responsibilities
  • Develop and implement strategies to drive sales growth and improve profitability
  • Lead and manage a team of department managers to ensure compliance with established policies and procedures
  • Provide operational and customer service training to store employees
  • Investigate employee issues and work collaboratively with Human Resources to resolve conflicts
  • Maintain confidentiality and handle sensitive information with discretion
  • Hold weekly staff meetings to discuss and resolve operational issues
  • Ensure the store presents a pleasing image and maintain high standards of cleanliness and maintenance
  • Create and submit reports to corporate on daily sales, monthly sales, COGS, petty cash, and labor control
  • Prepare and present performance evaluations and counseling notices to direct reports
  • Perform special projects and other miscellaneous duties as assigned by Executive Management
Requirements

To be considered for this exciting opportunity, you will need:

  • A Bachelor's degree from a reputable institution (preferred but not required)
  • At least 3 years of experience in general management, preferably in a fast-casual theme concept
  • Superior customer service skills and a strong ability to interact with customers in a courteous and professional manner
  • Excellent verbal communication skills and a pleasant attitude
  • Able to plan activities, set goals, effectively manage time, and work under pressure
Work Environment

You will be working in a dynamic and fast-paced environment where high levels of noise, dust, and activity can be expected. The noise level is usually loud, and you will need to be able to stand and walk for extended periods without breaks during busy times.

Benefits
  • 401(k) retirement plan with company matching
  • Dental insurance
  • Health insurance
  • Vision insurance

The estimated salary for this position is $66,560 per year, based on industry standards and your extensive experience in operations management. If you are a motivated and ambitious individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.



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