Customer Service Ambassador
1 week ago
We are a vibrant and dynamic community-owned cooperative that is passionate about providing exceptional customer service. Our mission is to foster a positive and inclusive shopping environment where customers feel valued and supported.
Salary: $45,000 - $55,000 per yearAbout the JobWe are seeking an experienced and friendly Customer Service Ambassador to join our team at The Common Market. This role is responsible for delivering outstanding customer service, maintaining a clean and organized store environment, and assisting with various tasks as needed.
Key Responsibilities:- Provide attentive, prompt, and friendly service to all internal and external customers
- Operate the cash register and bag products for customers
- Assist in multiple departments as needed
- Greet all customers in a welcoming and approachable manner
- Address customer inquiries and direct them to the service desk as necessary
- Walk customers to products or personnel as needed
- Maintain knowledge of products, sales, and promotions
- Maintain knowledge of drives, fundraisers, and events and communicate their details effectively
- Assist in ensuring small products are stocked at registers and call appropriate parties to ensure timely restocking
- Work to ensure goods are stocked and labeled according to department standards
- Handle products safely, sanitarily, and conscientiously
- Assist in maintaining displays, signage, and tags
- Participate in maintaining cleanliness and order
- Adhere to workplace safety and security policies
- Participate in meetings and trainings as applicable
- High School Diploma or equivalent education or experience preferred
- A minimum of one (1) year's experience in a retail environment preferred
- A minimum of one (1) year's experience and familiarity with natural foods preferred
- Supports The Common Market's core values and aligns with the Co-op Code of Conduct
- Ability to maintain a friendly and positive attitude
- Adapts readily based on evolving co-op needs or in response to feedback
- Maintains composure and professionalism in the workplace
- Flexibility to work any shift, including mornings, middays, evenings, weekends
- Communicates needed accommodations in a timely manner
- Consistent access to reliable transportation
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